About Me

Passionate about technology, networking, and systems. Specialized in operational and technical infrastructure management, software development, and embedded systems.

Experience

Technical Operations & Support Manager

MikeNetworks BV/SRL

April 2025 - January 2026

Hasselt / Luxembourg

Operational and technical management of client infrastructures, with responsibility for configuring complex systems (servers, networks, virtualization) and multi-environment administration. Coordination of technical interventions in datacenter, proactive client support, and first and second-level assistance for incidents with the servicedesk. Participation in IT solution architecture and support process optimization. Work in pairs within a reduced structure, combining technical autonomy and customer satisfaction-oriented service.